Property Preparation:

  • The Client is expected to ensure that the property is in a “camera-ready” state before the commencement of the arrival window, encompassing cleaning and furniture staging.
  • We kindly request that your clients review our Pre-Shoot Checklist.
  • In the event that the Photographer arrives at the appointment and finds the home is not prepared, the property will be photographed “As Is.”
  • We greatly value your feedback and suggestions in selecting the optimal angles to capture the property. If you wish to provide input, please either meet with the Photographer/Videographer at the start of the appointment or include notes in the “comments” section of the order.
  • In the absence of your input, the Photographer/Videographer will leverage their expertise and judgment to determine the angles that will most effectively showcase the property.

Order Details & Accuracy:

  • The client is responsible for providing accurate and complete information when placing an order. We retain the right to correct any inaccuracies and adjust the order pricing to ensure it accurately represents the details (e.g., if the client states the property size as 1,200 square feet but it is 2,400 square feet).
  • Our pricing is designed for a single dwelling in a residential household. For commercial or multi-unit properties, kindly contact our office or your Business Development Specialist for a customized quote.

Reschedule/Cancellation Policy:

At KVM Realty Media, we understand that plans can change unexpectedly. That’s why we have a friendly reschedule/cancellation policy with no cancellation or rescheduling fees!

Cancellation or Rescheduling Within 24 Hours: If you need to cancel or reschedule a confirmed appointment within 24 hours before the scheduled start time, don’t worry about any fees! We understand that things come up, and we’re here to accommodate your needs without any additional charges.

Payment Terms:

  1. All orders placed will require payment before media can be downloaded unless a separate agreement exists. You will receive a link to preview watermarked media, and once payment is submitted, the watermark will be removed, and the content will be available for download. This change applies only to media for which you are responsible for payment, not to media covered by your brokerage.
  2. If an outstanding balance exceeds 45 days, KVM Realty Media will suspend access to assets and halt the ordering process until the balance is settled.
  3. If payment still needs to be fulfilled after 90 days, the account will be forwarded to collections.

Service Area and Trip Fees:

We provide services within a 40-mile driving radius of the Photographer’s address. Appointments falling within the following ranges will incur trip fees:

  • 0 miles to 39.9 miles = $0
  • 40 miles to 44.9 miles = $25
  • 55 miles to 59.9 miles = $50

A case-by-case review will be conducted for properties within a 40-50 mile driving radius. If approved, the following out-of-service fees will apply:

  • 60 miles to 64.9 miles = $75
  • 65 miles to 69.9 miles = $100

Properties situated beyond the 70-mile driving radius are outside our service area, and unfortunately, we won’t be able to provide services for them.

Hosting

KVM Realty Media assures media hosting for one year from the appointment date, excluding Matterport 3D Tour & Floorplan. Matterport media will be retained until sold, with a maximum storage period of six months. After the hosting period concludes, the user is responsible for permanent media storage.

Delivery Schedule:

The following services are guaranteed to be delivered on the next business day following the appointment and will be available before 5 p.m.:

  • HDR Photography
  • Cinematic Walkthrough Video
  • Aerial/Drone Packages

Delivery Schedule:

Next Day Following Appointment (Before 5 p.m.):

  • HDR Photography
  • Cinematic Walkthrough Video
  • Aerial/Drone Packages
  • Twilight Edits
  • Virtual Staging (If desired, photos to be virtually staged are chosen the same day photos are delivered).
  • Matterport 3D Tour
  • Floorplans

Grant of Rights:

By agreeing to these terms, KVM Realty Media grants you a license to use the Work (including all images derived from it) for your marketing and promotional activities related to the property, your real estate business, and associated listings. While this license provides you with extensive usage rights, ownership of the Work, including all images, remains with KVM Realty Media. This license allows you to use the images across all territories and media and provides an unlimited duration for use on websites owned by you, subject to the terms outlined below.

Usage Rights and Licensing:

As the client, you are granted an exclusive and unrestricted right to utilize the images for marketing and promoting the property, endorsing your real estate business, listings, brokerages, and/or businesses (“Your License”). This license is applicable to all territories and media and has unlimited duration on websites owned by you. You are also authorized to permit third-party websites, including but not limited to Multiple Listing Service (MLS) or real estate listing portal websites, to showcase the content solely for advertising the subject listing. This authorization remains valid as long as the listing is actively available for sale by the listing agent. Your authorization for third-party websites will automatically cease once the listing is no longer available for sale or upon the conclusion of any relevant listing agreement between the Property owner and the listing agent, whichever occurs first.

Ownership of the images remains with the photographer, and a license is granted only to the client and the client’s parent company, not to any third party. Any usage of the images by a third party, including but not limited to, architects, builders, stagers, designers, sellers, or buyers, is strictly prohibited unless approved in writing by KVM Realty Media.

This license extends throughout the duration of the listing while it is active and represented by the client. This usage license expires upon execution of the sale, termination of the listing contract, or transfer of the listing to a third party. Continued usage of the assets by a new listing party or on subsequent listings of the same property is prohibited unless approved in writing by KVM Realty Media. An additional usage license for subsequent listings or a third party can be made available for purchase at KVM Realty Media’s discretion.

Usage for KVM Realty Media:

While you retain the right to use the images as outlined above, KVM Realty Media reserves the right to use the Work for its business marketing purposes. This includes posting on social media accounts owned or managed by KVM Realty Media, solely for the purpose of promoting its real estate services and business. This right granted to KVM Realty Media does not diminish or restrict your license to use the images for your own purposes. Additionally, KVM Realty Media reserves the right to reproduce, display, transmit, and distribute the Work through any media, both now and in the future, for its business purposes.

Airbnb Specific Rights:

Airbnb Commercial License: In addition to the general usage rights, the Photographer grants you a separate commercial license for the use of images specifically for Airbnb listings. This license allows you to use the images for promoting the property on Airbnb platforms, subject to Airbnb’s commercial usage policies.

License Scope for Airbnb: The Airbnb license is restricted solely to the promotion of the property as a rental or accommodation listing on Airbnb platforms. Any commercial use beyond Airbnb without explicit written consent from the Photographer is prohibited.

Duration and Termination for Airbnb: The Airbnb specific license is valid as long as the property is listed for rent on Airbnb platforms. The license will terminate immediately if the property is delisted from Airbnb or if the listing agreement with Airbnb concludes.

Indemnification/Hold Harmless:

You agree to indemnify and hold KVM Realty Media, LLC, its officers, members, employees, contractors, licensees, sublicensees, agents, successors, and assigns harmless from any and all liability, claims, injuries, damages, loss, expenses (including court costs and reasonable attorneys’ fees), arising from the execution of this Agreement. This includes any distribution or use of the Work created hereunder that results from your violation of any warranties, representations, or certifications herein or arises from your negligent or intentional acts or omissions and/or those of your officers, agents, independent contractors, employees, family members, invitees, licensors, the Property owner, and/or guests.